Service & Support

The CASCO Pet Helpdesk and service team are here to help you with every aspect of your new installation, offering an after sales service second to none.

Sign-up to CASCO Pet’s Maintenance Service Contract to benefit from the peace of mind that your pet and aquatic system is working to keep your livestock in tip top condition, presenting livestock to maximise sales, and increase the lifespan of your pet display equipment.

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Need spare parts?

Shop our spare part range

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Report a problem

Need to speak to someone

Request A Callback

CASCO's Maintenance Service Cover

Sign-up to CASCO's Maintenance Service Contract to benefit from the peace of mind that your pet and aquatic system is working to keep your livestock in tip top condition, presenting livestock to maximise sales, and increase the lifespan of your pet display equipment. Our cover includes:

2 services per year

2 services per year

Servicing pumps & filtration and fascia cleaning

Complete system maintenance

Servicing pumps & filtration, and fascia cleaning.

Priority treatment for call out

Priority treatment for call outs

You will be attended before customers without cover

Discounted parts

Discounted parts

10% off on normal price

First time fix call

First time fix call out



Pre Installation Help

CASCO Pet do more than just offer you a high quality product, we offer you a high quality service. If you need help with preparing for your installation we have a lot of advice to offer to get you on the path to success.


Pre-installation Checklist

Keep on top of your cleaning and maintenance schedule with CASCO Pet Smart Checklists. If followed correctly your maintenance downtime will be reduced allowing you more time to spend with your customers as well as keeping your store looking bright and clean.

Contact us for our pre-installation checklist.


Layout & Design Advice

CASCO Pet has two decades of experience within the pet and aquatic industry whilst supplying highest standard equipment throughout the world. Our pet retail experts can give sound advice to improve the footfall through your store and show you how clever features can save you time and money. Our design service will give you all of this with 3D fly-through videos to help you visualise your installation.


Design Your Own System

CASCO Pet's versatile aquatic racks can be configured to a multitude of different combinations from look and feel to filtration and lighting options. Ultimately you want a system that suits you and your pet store.

Here you can play with the layout of levels and compartments, choose any colour, and add graphics to get your desired look and functionality for your pet store or department. You can include a TV screen in one of the aquariums to display promotion messages to your customers. See how illuminated header panels could attract customers or even brand them with your company logo. Once you have your preferences set you can save your design and request a quote for your personalised system.

Post Installation Troubleshooting

If you have a problem with your system we can help you with video maintenance training videos, maintenance checklists and hints and tips. If you do have any queries about certain aspects be it, starting up, lighting or cleaning - CASCO Pet are here to help.


FAQs

Our Frequently Asked Questions answer some of the many questions you'll have when starting up or refitting your pet business.

If you have any further question you can contact us via our Live Chat or request a Callback buttons at the top of this page.


Video Guides

CASCO Pet have an extensive back catalogue of video content to help you reduce maintenance downtime on your equipment. Videos devised by our highly experienced engineers you will learn about your system and how to maintain it properly.

CASCO Pet have numerous videos on different aspects of filtration and set ups in multiple languages and we are always adding to our selection.


Maintenance Checklist

Keep on top of your cleaning and maintenance schedule with CASCO Pet check-lists. If followed correctly your maintenance downtime will be reduced allowing you more time to spend with your customers as well as keeping your store looking bright and clean.

To download our Maintenance Checklist, first download the app.

Then click below to download our Checklist.

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